Refund policy

Return & Refund Policy

Zareen Mart

At Zareen Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect

  • The item is unused, unwashed, and in original condition

  • The return request is made within 7 days of receiving the order

  • The product includes original packaging, tags, and invoice

⚠️ Items that are worn, washed, altered, or damaged by the customer will not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Customized or made-to-order dresses

  • Sale or discounted items

  • Accessories (unless damaged)

  • Innerwear items (for hygiene reasons)

3. Return Process

To initiate a return:

  1. Contact us via:

    • WhatsApp: 03064288257

    • Email: zareenmartofficial@gmail.com

  2. Share:

    • Order number

    • Clear pictures of the product

    • Reason for return

Our team will review your request within 24–48 hours and guide you through the next steps.

4. Refund Policy

  • Once the returned item is received and inspected, we will notify you.

  • Approved refunds will be processed within 5–7 working days.

  • Refunds will be issued via:

    • Bank transfer

    • JazzCash / EasyPaisa

    • Store credit (if preferred)

Shipping charges are non-refundable, unless the mistake was from our side.

5. Exchange Policy

We offer exchanges only in case of:

  • Size issue (subject to availability)

  • Damaged or defective item

Customers may be responsible for exchange shipping charges (except in case of damaged/incorrect item).

6. Order Cancellation

  • Orders can be canceled within 12 hours of placing the order.

  • Once shipped, the order cannot be canceled.

7. Important Notes

  • Slight color variation may occur due to lighting and screen resolution.

  • Measurements may have minor variations (1–2 inches).

Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Zareen Mart
📧 Email: zareenmartofficial@gmail.com
📱 WhatsApp: 03064288257

We are committed to providing you with a smooth and trustworthy shopping experience.